Once we have arranged a market appraisal, we will go over the property details and gather as much
information as possible. This will help us advise on the best way forward.
After instructing us we will agree on a rental price and date the property will be available from,
organise viewing arrangements and inform you of the required documents e.g. EPC, Landlords Gas
Safety, EICR etc.
We provide a detailed checklist for what both our standard managed and let only services offer along
we the associated fee, please click ![]()
here.
∙A valid EPC at an E rating or above
∙Electrical Installation Condition Report (EICR)
∙Landlords Gas Safety certificate (If applicable)
Yes, you will need to ensure both you and the property comply with current regulations including:
∙Smoke detectors on every level.
∙Carbon monoxide alarms must be in any room containing any fixed combustion appliance,
except gas cookers.
∙PAT testing for any applicable appliances.
∙Adequate landlords insurance (this is not a legal requirement but we do recommend for best
practice to have a policy in place).
∙Ensure compliance with tax legislation for either as a UK resident landlord or UK resident
landlord living overseas.
∙Permission from the mortgage lender (if applicable).
∙Re-direction of any mail.
∙On the major portals: Rightmove & Zoopla
∙Our website
∙Our Instagram and Facebook
We use a pre-application form system (this can be found on our website ![]()
here) to pre-qualify
prospective tenants before any viewings take place. You will be sent across applications that based
on the information provided would pass the referencing process, from this we ask for you to select a
shortlist of applicants, who we then organise viewings with.
All viewings will be with a member of our lettings team, so you do not need to be present, this allows
potential tenants to feel more relaxed and give us honest feedback about the property.
We will request feedback from the tenants as well as asking them to confirm if they would like to be
considered, once obtained from the viewers we will be in touch to go over it with you. From the
available tenants you can the select your preferred.
A holding deposit equal to one weeks rent is taken by us to secure the property for them whilst
referencing is undertaken. We reference using an external company called Vouch (detailed
information can be found ![]()
here). This is the only service we charge landlords on top of our managed
or let only fees at £40 per reference. Once referencing has been completed and is satisfactory we will
arrange a move in date for the tenants.
After prospective tenants have passed referencing Vouch offer rent protection insurance, in the
unlikely event a tenant stops paying rent and refuses to move out you will be covered for legal
expenses related to eviction, up to a certain number of months rent will be paid across along with a
host of other benefits, please click ![]()
here to see more information. We offer this option for an
additional 3% including VAT on top our managed service.
Apart from the compliance mentioned above that we’ll advise on and/or book in, no. We will:
∙Agree a move in date.
∙Establish a tenants right to rent.
∙Contact the relevant utility companies and council to supply the required information.
∙Create a photographic inventory.
∙Produce the assured shorthold tenancy agreement.
∙Supply the documents required by law.
∙Ensure the first months’ rent and deposit is cleared in our account before signing the
contract.
As standard we use six-month periodic assured shorthold tenancy agreements, we believe this gives
both the landlord and tenant flexibility, we do not charge for tenancy renewals as the agreement
reverts to a monthly periodic. Currently Landlords can give two months’ notice on a section 21 and
tenants one month, this may change once the renter reform bill is implemented. We believe in
offering the best tailored service to landlords possible so if a 12 month is desired for security, we are
happy to produce one, we can either renew every twelve months or let it revert to a monthly
periodic the same as mentioned above.
Before moving in the tenant will be asked to pay 4 weeks rent which is combined with the holding
deposit to total the 5-week deposit taken (the legal maximum amount for a deposit) as well as the
first months rent. You’ll receive the first months rent within 10 working days minus our agreed fees
and any arranged work. The deposit is registered by us if we manage the property or transferred
across to you if you are using our Let Only service. Rent payments following the first will be paid
across before the 15th of each month to ensure we have paid contractors for any work and on the
rare occasion chase any unpaid amounts.
At this point, our services differ, for let only landlords the responsibility is with them, for our
landlords utilising our managed service we will handle all enquiries, organise any maintenance and
discuss how you would like us to proceed, as well as ensure the property is compliant.
For managed taking a call for a situation that requires urgent attendance, we will always try to call
you first to make you aware, and then straight after the relevant contractor. If we cannot get hold of
you and the property is under any form of risk both during office hours and through our out of hours
helpline we will still instruct contractors to make the safe or prevent any damage.
We aim to review the rent for our properties on the minimum of a yearly basis and can advise any
possible increases to be in line with current market conditions for you.
Let only landlords will need to perform their own move out process. Managed landlords we will deal
with the whole process from notifying the utility companies and council. The most important part is
the checkout report, these are based around the condition of the property in comparison to the
photographic inventory taken before the tenant moves in.
Typically claims are for any outstanding rent or damage to the property that is beyond what fair wear
and tear would be expected during a normal residential tenancy, this is based on how long the
tenant has been in the property at a rate of 10% per year. Cleanliness does not come under this term
and the property should be as clean as it was when the tenant moved in.
Once the checkout is complete and sent to the tenant, an agreement between us and the tenant for
the amount to be returned with any possible deductions is made and the deposit then returned. We
allow tenants the option to return and sort any issues (e.g. cleaning or tidying up paint work) or
retrieve quotes from contractors to make good for them. If there are no disputes the deposit is
required by law to be returned withing 10 days of the date the deposit is agreed to be repaid.
We normally advertise the property a month before it will be come available and a repeat of the
process above will be undertaken. We leave a minimum of 5 working days between a new tenant and
the vacating one to ensure that any cleaning or works can be organised before the inventory is
created for the new tenant.